Products in stock are normally processed and shipped within 5 working days.
Products that are made-to-order all have their processing and shipping time individually stated in the product description. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order.
You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
shipping policy
RETURNS
1. Send us a withdrawal notification, containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to.
Please do so by sending us an e-mail at shop@minnapalmqvist.com to let us know you are doing a return, and preferably also why.
We will get back to you with more info on how to proceed with your request within two working days
2. Fill out THE RETURN FORM and add to your parcel. Your return must be shipped within 14 days from the date of the withdrawal notification. Return of the withdrawn products to us are at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
3. When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including the shipping costs you paid upon your order.
From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order.
We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
FULL RETURN POLICY
For reclaims and complaints, please fill out THIS FORM.
You may reclaim your order by notifying us within 14 days from the day that you received the ordered products.
If the reason to reclaim is validated at our end, you will get a full refund, including the cost for return shipping. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order.
If the reason of the reclaim is something we see is done to the product at your end, we will get in touch. In this event, no money will be refunded.